Gwarinpa, Abuja, Nigeria – Smash Technology, a leading tech group, is hiring in Abuja. The company uses technology to serve clients locally and globally. It started with transport investment. Now, it works in e-hailing, e-commerce, food delivery, booking platforms, virtual offices, travel, real estate, and social networking. Smash Technology has grown for nearly 10 years with strong leadership and a dedicated team. It is now recruiting a Customer Support Officer for its Gwarinpa office.
Customer Support Officer
Location: Gwarinpa, Abuja (FCT)
Type: Full-time
Details:
- The job is for a Customer Support Officer.
- The role helps customers with questions and problems.
- It uses phone, email, and chat to assist clients.
Tasks:
- Answer customer calls, emails, and chats.
- Solve questions about products or accounts.
- Give clear and helpful answers fast.
- Fix technical or service issues with guidance.
- Work with other teams for tough problems.
- Escalate big issues when needed.
- Know the company’s products and updates well.
- Help customers use websites and tools.
- Log all customer talks in the system.
- Keep good records of issues and fixes.
- Share feedback about common problems.
- Make customers happy with great service.
- Follow up to check if issues are solved.
- Aim to give an amazing experience.
- Team up with support staff for better service.
- Join meetings and training to improve.
- Help make FAQs and support guides.
- Find ways to keep customers coming back.
- Offer solutions that fit customer needs.
Needs:
- Candidates need a high school diploma.
- A Bachelor’s degree in customer service is a plus.
- They must have 2 to 5 years of experience.
- Good speaking and writing skills are key.
- Problem-solving ability is a must.
- Patience and empathy are important.
- Skills with tools like Zendesk or Salesforce are needed.
- Attention to detail is essential.
- Time management skills are required.
- Teamwork is a big part of the job.
Work Setup:
- The job is full-time.
- Shifts may include evenings or weekends.
- Work is onsite or remote, based on policy.
- Overtime might happen during busy times.
Salary: Not listed
Deadline: Not stated
How to Apply: Send your updated CV to hr@smashtechgroup.com. Use “Customer Support Officer” as the email subject.
Smash Technology wants a friendly and skilled person for this role. The job offers a chance to grow in a fast-moving tech company. Apply soon to join the Smash Technology team in Abuja!