Smash Technology Seeks Customer Support Officer for 2025

Gwarinpa, Abuja, Nigeria – Smash Technology, a leading tech group, is hiring in Abuja. The company uses technology to serve clients locally and globally. It started with transport investment. Now, it works in e-hailing, e-commerce, food delivery, booking platforms, virtual offices, travel, real estate, and social networking. Smash Technology has grown for nearly 10 years with strong leadership and a dedicated team. It is now recruiting a Customer Support Officer for its Gwarinpa office.

Customer Support Officer

Location: Gwarinpa, Abuja (FCT)
Type: Full-time

Details:

  • The job is for a Customer Support Officer.
  • The role helps customers with questions and problems.
  • It uses phone, email, and chat to assist clients.

Tasks:

  • Answer customer calls, emails, and chats.
  • Solve questions about products or accounts.
  • Give clear and helpful answers fast.
  • Fix technical or service issues with guidance.
  • Work with other teams for tough problems.
  • Escalate big issues when needed.
  • Know the company’s products and updates well.
  • Help customers use websites and tools.
  • Log all customer talks in the system.
  • Keep good records of issues and fixes.
  • Share feedback about common problems.
  • Make customers happy with great service.
  • Follow up to check if issues are solved.
  • Aim to give an amazing experience.
  • Team up with support staff for better service.
  • Join meetings and training to improve.
  • Help make FAQs and support guides.
  • Find ways to keep customers coming back.
  • Offer solutions that fit customer needs.

Needs:

  • Candidates need a high school diploma.
  • A Bachelor’s degree in customer service is a plus.
  • They must have 2 to 5 years of experience.
  • Good speaking and writing skills are key.
  • Problem-solving ability is a must.
  • Patience and empathy are important.
  • Skills with tools like Zendesk or Salesforce are needed.
  • Attention to detail is essential.
  • Time management skills are required.
  • Teamwork is a big part of the job.

Work Setup:

  • The job is full-time.
  • Shifts may include evenings or weekends.
  • Work is onsite or remote, based on policy.
  • Overtime might happen during busy times.

Salary: Not listed
Deadline: Not stated
How to Apply: Send your updated CV to hr@smashtechgroup.com. Use “Customer Support Officer” as the email subject.

Smash Technology wants a friendly and skilled person for this role. The job offers a chance to grow in a fast-moving tech company. Apply soon to join the Smash Technology team in Abuja!

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